VBL On Call

Normally, an open door-type of policy will create open and honest communication. If your organization has an open door-type of policy to resolve problems and complaints, then that will prevent issues and problems from simmering. People will pinpoint problems and complaints anywhere in the organization. VBL skills and processes provides tools to openly and honestly discuss problems and solve them effectively.

Here is how it works, ideally:

If an issue arises or a problem occurs, each person does his or her best to take care of it. If that doesn't work, they get help from the supervisor, project leader, or manager closer to the middle (the traditional "top") of the organization. If that doesn't work to either person's satisfaction, they all get help from the person next closer to the middle. At some point, hopefully sooner rather than later, the complaint is expressed and heard, the problem is solved, the conflict is turned to harmony, or the reasons for a policy are understood and accepted. The more this happens successfully, the better.

However, sometimes the victim cycle stops this from happening. Sometimes people in an organization don't trust the open door-type of policy enough to use it, even on vitally important issues.

They may fear retribution from their boss by disagreeing with his or her decision. Unfortunately, sometimes one example of suspected retribution from a boss is enough to inhibit full trust of the policy for months or even years, if it remains uncorrected.

To prevent this from happening, VBL Facilitation On Call allows an employee anywhere in the organization to call The Leadership Project to voice an issue or concern. Then Kelly Gerling or another senior VBL consultant will listen and use VBL processes to bring about a situation that takes care of the issue and enhances trust. That way, the next time a similar problem arises, they can take care of it themselves.